$0.10per conversation.
That’s the whole price list.
No seats, no setup fee, no minimum and no contract. You pay for the tickets Sinchao answers, and nothing for the ones it leaves to your team.
- Conversations5,000 × $0.10
- $500.00
- Agent seatsYour whole team
- $0.00
- Setup feeLive in 15 minutes
- $0.00
- Monthly minimumQuiet months cost less
- $0.00
- Cancellation feeStop whenever you like
- $0.00
Plus VAT where it applies. Invoiced after the month, payable within 14 days.
Run your own numbers
Tell us about your support today and how much more you want to handle. We show what that costs by hiring at your rate, and what it costs with Sinchao at $0.10 per conversation.
The same team handles 60% more conversations with Sinchao; our customers average 70%. Reaching that output by hiring takes the same share more agents at your hourly cost for 160 hours a month each.
Sinchao bills $0.10 per conversation on the full scaled volume, with no seats, no setup fee and no minimum. Software you already pay for is left out of both columns.
| Per month | Hiring | Sinchao |
|---|---|---|
| Conversations handled | 8,000 | 8,000 |
| Agents | 8+3 hires | 5same team |
| Price | $800per added agent | $0.10per conversation |
| Added cost | $2,400 | $800 |
Ask Sinchao
Tap a question. Sinchao answers it the way it answers your customers.
$0.10 per conversation Sinchao processes. That is the whole price: no seats, no setup fee, no monthly minimum and no subscription. VAT is added where it applies.
A ticket Sinchao processes and writes a response for: a draft or an internal note for your agents in copilot, or the reply itself in takeover. Tickets your skills leave to your team get no response from Sinchao, and no charge.
No. There are no seats, so every agent on your team can review, edit and send what Sinchao drafts, and take the tickets it hands over, at no extra cost.
Yes. The charge is for processing the ticket, and that work is done whether your agent sends the draft, edits it, regenerates it or rejects it.
By invoice. We meter the conversations Sinchao processes and invoice them at the end of the period, payable within 14 days. Nothing is paid up front.
No. There is no subscription, no minimum term and no cancellation fee. Stop sending tickets and charges stop, or close your account at any time.
We correct it in full: a duplicate charge, the wrong rate or tickets counted twice. If a fault on our side means tickets were processed wrongly or not at all, that usage is not charged. Raise a query within 30 days of the invoice, while the metering records are current. The Refunds Policy has the details.
About 15 minutes, with no sales call and no migration. Connect your helpdesk, let Sinchao read your past replies, and save your first skill from the patterns it finds.
Gorgias today, with your Shopify store connected for orders. Sinchao works inside the helpdesk you already use, so your team keeps working where it does now.
The ones you choose. Sinchao groups your past replies into patterns, like “Where is my order?”, and you pick which patterns a skill answers. Everything else stays with your team.
Only when you turn it on. In copilot, Sinchao publishes its reply as a draft or an internal note for an agent to approve. Takeover lets it reply on its own for the skills you choose, and even then it runs checks first: anything outside your limits, like a refund above the amount you set, is held for your team.
Your customer’s. Sinchao writes each reply in the language the customer wrote in.
Yes. Connect Sinchao to Claude, ChatGPT or any assistant that supports remote MCP servers, then refine your skills and update your knowledge base in conversation.
No. Conversation text and knowledge base excerpts go to a language model provider only to draft and translate a response, under a contract that rules out training on them and keeps them only as long as it takes to return the result.
You do. Your content stays yours, we process it only to provide the service, and for 30 days after you leave you can export it before it is deleted.
Traffic is encrypted in transit with TLS and stored data is encrypted at rest. Overflow Labs Ltd is based in the United Kingdom and processes support conversations under the UK GDPR. The Trust center has every policy.
Your question isn’t here? Write to [email protected].