Setup guide

Connect Kommo

Bring your Kommo chats (WhatsApp, Instagram, Telegram and the rest) into Sinchao in about 5 minutes.

01Before you start

A Kommo administrator, with access to their email: Kommo sends them a code.
Kommo Advanced plan or higher. Pro if Sinchao should reply in the chat itself.

02Create the integration

In Kommo, go to Settings › Integration marketplace and click + Create integration.

Kommo Settings, Integration marketplace, with the Create integration button highlighted

03Fill in the form

Redirect URL: https://sinchao.com
Integration name: Sinchao
Description: any short text

Leave everything else as it is, with Allow access: All ticked, and click Save.

Kommo Create integration form with Redirect URL, Integration name and Description filled in

04Enter the emailed code

Click Send code, enter the 6-digit code Kommo emails the administrator, and click Confirm.

Kommo Confirm integration creation window with the Send code button highlighted

05Generate the token

In the Sinchao integration, open Keys and scopes and click Generate long-lived token.

Kommo Sinchao integration, Keys and scopes tab, with Generate long-lived token highlighted

Pick a long expiry (up to 5 years), click Confirm and copy the token: Kommo shows it only once.

Kommo Generate long-lived token window with the expiration date field highlighted

06Connect in Sinchao

New organization: Get started asks where your customers write to you. Choose Kommo.

Sinchao Get started asking where customers write, with the Kommo tile highlighted

Enter your subdomain (acme for acme.kommo.com), paste the token and click Connect.

Sinchao Connect to Kommo card on the token step

Existing organization: Organization › Helpdesk › Connect Kommo asks for the same two things.

Sinchao Organization Helpdesk tab with the Connect Kommo button highlighted

07Test it

Message one of your Kommo channels. About 90 seconds later the chat shows in Messages. When the matching skill is in Note mode, its draft appears as a note on the lead; in Automatic (Kommo Pro) Sinchao replies in the chat.

Kommo lead with the customer's message and the Sinchao draft note below it

08Troubleshooting

Token not accepted: Check the subdomain and that the whole token was copied.
Webhook not accepted: Kommo needs the Advanced plan and a token from an administrator.
No chats arrive: Check the channel is switched on in Organization › Inboxes.
Token expired: Generate a new one, then disconnect and connect Kommo again in Sinchao.
Disconnect: Disconnect in Organization, and click Revoke access in the integration's Authorization tab in Kommo.