+73%resolved cases.
The same team.

Automate the replies you choose, at your own pace, enhancing the helpdesk you already use.

per conversation: $0.10
to get started: 15 min

Trusted by brands like

“We just had our best month ever after one of our products went viral. We were drowning in customer requests. Sinchao took an hour to set up. Instead of hiring and training someone new, the same team got back to every customer in a reasonable timeframe. Honestly, it’s a no-brainer.”

Aleix de Toro Founder

Day one 23% Tickets resolved
30 days later +32% Replies sent
60 days later 32h 3h Average response time

Run your own numbers

Tell us about your support today and how much more you want to handle. We show what that costs by hiring at your rate, and what it costs with Sinchao at $0.10 per conversation.

Conversations / month

Team size agents

Hourly cost per agent $ /hr

Output increase + %

$0.80 per conversation today: $4,000 a month in team cost for 5,000 conversations.

How this is calculated

The same team handles 60% more conversations with Sinchao; our customers average 70%. Reaching that output by hiring takes the same share more agents at your hourly cost for 160 hours a month each.

Sinchao bills $0.10 per conversation on the full scaled volume, with no seats, no setup fee and no minimum. Software you already pay for is left out of both columns.

Estimated annual savings Estimated annual extra cost $19,200 67% less than hiring for the same output At this volume and rate, hiring is the cheaper way to scale

Per month	Hiring	Sinchao
Conversations handled	8,000	8,000
Agents	8+3 hires	5same team
Price	$800per added agent	$0.10per conversation
Added cost	$2,400	$800

No migration. Live in 15 minutes on the helpdesk you already use.

See results in 15 min

No sales call required and no migration needed. It’s $0.10 per conversation, and you keep using your helpdesk, Sinchao enhances what it can do.

01
Connect your helpdesk
Sinchao analyzes your reply patterns, identifies what and when needs to happen.
Reply pattern analysis
Gorgias connected
Where is my order? 38%
Needs the order read and the tracking link sent, usually within the hour
Change my shipping address 17%
Needs the order edited before it leaves the warehouse
Item arrived damaged 12%
Needs a refund or a replacement inside your damage policy
Returns and exchanges 9%
Needs a return label, issued after the 30-day window check
1,240 conversations read. Four patterns cover 76% of your tickets.
02
Create a Sinchao skill
From the previous analysis, choose what messages Sinchao replies to. Connect data connectors or ask Sinchao to delegate necessary actions to your agents.
03
Copilot or takeover
You set what reply patterns need to be published as drafts or internal notes to your agents. When you feel ready, you enable takeover mode to let Sinchao takeover autonomously.
04
Safety
Even in takeover, we run checks before anything gets sent to the customer. If something doesn’t look right, it will be reviewed by your team.
Pre-send checks · Ticket #4139
Takeover
Order #4139 found in Shopify Delivered six days ago, photo of the damage attached.
Damage policy matched Refund allowed within 14 days of delivery.
Reply written in Spanish Same language as the customer, tone checked.
Refund of $180 requested Above the $100 limit you set for this skill. Needs a human
Held for your team
Assigned to Laura with the draft attached. Nothing was sent to the customer.
3 of 4 checks passed. One review for your team, zero risk for the customer.

Reply pattern analysis

Gorgias connected

Where is my order?

Needs the order read and the tracking link sent, usually within the hour

Change my shipping address

Needs the order edited before it leaves the warehouse

Item arrived damaged

Needs a refund or a replacement inside your damage policy

Returns and exchanges

Needs a return label, issued after the 30-day window check

1,240 conversations read. Four patterns cover 76% of your tickets.

Skill · Order status

Draft

Replies to

Where is my order? Reads the order, sends the tracking link. Change my shipping address Edits the order while it is still unfulfilled. Item arrived damaged Left for later, your team keeps answering these.

Data connectors

Shopify orders Shipping carrier Return policy

Delegated to your agents

Refunds above $100 open a task for your team instead of a reply.

Ticket #4127 · Where is my order?

Copilot

Hi, where is my order? It’s been a week and I have no news.

Sinchao draft Waiting for Laura to approve

Hi Maya, order #4127 left our warehouse on Tuesday and is due Thursday. Here is your tracking link. Sorry for the wait!

Send reply Edit

Publish as

Draft Internal note Takeover

Pre-send checks · Ticket #4139

Takeover

Order #4139 found in Shopify Delivered six days ago, photo of the damage attached.

Damage policy matched Refund allowed within 14 days of delivery.

Reply written in Spanish Same language as the customer, tone checked.

Refund of $180 requested Above the $100 limit you set for this skill. Needs a human

Held for your team

Assigned to Laura with the draft attached. Nothing was sent to the customer.

3 of 4 checks passed. One review for your team, zero risk for the customer.

+73%resolved cases.The same team.

Run your own numbers

See results in 15 min

Connect your helpdesk

Create a Sinchao skill

Copilot or takeover

Safety

+73%resolved cases.
The same team.